Operations Management field trip to RAK Pearls

On Saturday I went with Dr. Batoul's Operations Management class to Ras Al Khamiah and we visited the first company to manufacture cultured pearls in the Middle East - RAK Pearls. To learn more about the company visit their website here: RAK Pearls website

Our tour starts in the soon to be opened education centre

Our tour was given by Mr. Mohamed Al Suwaidi and it started with an overview of the history of pearling in the region. For over 7,000 years the area in the Arabian Gulf from RAK to Qatar the livelihood of thousands of men and their families depended on the pearling industry. Since the 30s with the rise of cultured pearls in Japan and the discovery of oil there has been little industrial regional production of pearls.

In 2005 RAK Pearls began operations with a vision to restart the industry in the country based on sustainability of the industry, the environment and as a way of preserving (or rediscovering) an important part of Emirati culture and heritage.

We started the tour talking about the past... the traditional dhow boats used and the daily life of the divers on the pearling ships. 

The men would go out on the boats and stay out from early to mid-June to mid September - or around four months and ten days. The pearl beds from RAK to Qatar lay under shallow water - making them accesable to the divers. The men would dive from sunrise to sunset and the dives would last between 2 - 3 minutes (yes, without breathing!)

The men would wake and say the morning prayer and have one or two dates and coffee and dive all day until the evening prayer, after which they would have their single meal of the day - catch of the day and rice. Work continued as they began to open the oysters from previous days that had died in their shells - making them easier to open (and super stinky I can only imagine). Only 1 - 2% had pearls that had market value... so incredible amounts of work for limited reward.

A diver's work was measured in the number of baskets of oysters gathered in the day.

How many baskets today?

How pearls were graded and weighed in the past...

We then learned of the new method used by RAK Pearls - that was a result of an R&D joint venture between themselves and a company in Japan. I took a video (with permission of course) about the "transplant" method and you can watch it here: RAK Pearls video


Essentially a seed (made from the shell of a large oyster from the Mississippi River) is implanted into the gonad of an oyster, along with cells from a "donor" oyster - which will cover the seed with mother of pearl... super interesting actually, even if I got wobbly watching the "transplant".

Donor oysters open and ready, surgical instruments, seeds and oysters ready for seeding covered with a damp towel.

Watching the operation with great interest....

After the seeding the oysters the oysters rest for a month, are sorted for the ones that survived
and then placed in trays in the "beds"

The oysters are then left to grow in the warm, clean waters of the bay... but they are "pressure" washed once a week to keep the shells free from dust from the mountains and parasites - so the oyster has nothing to do but create that beautiful pearl.

Then, almost a year later they are ready for harvesting - and they are left to grow for about twice as long as mass produced cultured pearls as Mr. Mohammed said they are aiming for quality and not quantity. 

Nothing is wasted during harvesting - the mother of pearl is used for decorative gift ware, the ground up shell is sold to cosmetic firms, the edible part of the pearl is sold to restaurants and the rest of the oyster is sold as fertilizer... nothing is wasted! Sustainability implemented and not just in the vision statement....

Then, the very exciting part of the tour. We each choose our oyster and find our pearl :) 

My pearl!

Some of the students showing off their pearls (most will be given to Moms of course!)

Deluxe corporate gift of the Dubai 2020 logo

RAK - stunning as usual

I think we all learned a lot in this tour - not just about Operations Management - but about SME Strategy and sustainability in action. 

Action learning in Arabia: Adventures, Blog posts and More: Presentation at QS Maple

Today I presented at the 4th QS Maple Conference here in Abu Dhabi. You can find a link to the conference here: Conference website

The mission of the Conference is:

• To provide a forum that promotes the development of higher education in the Middle East and Africa in the global context that stimulates international partnership.
• To support the processes of institutional evaluation and upgrading that will lead to greater worldwide recognition of Middle Eastern and African universities.

There were some really great presentations from universities around the world... and of course I presented about my action or experiential learning projects which regular readers are familiar with :) I spoke about the lessons learned and gave some examples... 

Five lessons learned

• Go over the theory - again and again and again 

Yes, I do PowerPoint - yes, presentations might be boring, but I try to use examples that "mean" something to the students. I also use the whiteboard a lot and write the strategic management process at least once a week!

• Provide minimal guidelines/rules 

This might go against traditional pedagogy... but the more I tell them exactly what to do the less they think... and I want them to be active thinkers, looking for answers to their questions... I also empower students who "get it" to be charged with explaining it to others... Prepare for panic and prepare yourself for questions...

• Trust/be patient 

OK, I almost always panic about the organisations of events - for example last week's poster presentations... and of course the event, project, field trip always exceeds my high hopes... They will pull it off... My students don't work like I do, but it always seems to come together...

Tweeting and then Instagraming my stress to aid communication!

• Be open for the unexpected/ Live in the moment 

Well... regular readers know that this is a must. This photo explains it all... not photoshopped and yes those are bees, lots and lots of bees!

Trying to be brave in the mountains of Dibba 

• Share (blog post)/Follow up

Then we go over the project in class... what went well, what could we change for "next time" and I write about it - to share with you my reader of course, but so that future groups can learn from past groups. Truly, they learn from each other much more readily than a middle-aged Canadian professor! (I know shocking!)

It was a great conference and I will need a few days to digest all I learned... I was also very happy to present what I do for the first time to an international audience and have it well received. All in all a great two days!

Abu Dhabi Plan 2030: a Poster Presentation

Today was our Strategy class poster presentation about Abu Dhabi Plan 2030 which outlines the vision of Abu Dhabi in the coming decades. Our trip to Cityscape last week, studying the plan in class and lots of creative thinking, resulted in a wonderful event with five unique and great posters. Each group is also writing a guest blog, so they will appear in the coming days as well.

We set up early and also had home made food and karak and gawa to make it feel like an event and not just a boring class.... Thank you Ghanem and your mother for providing the delicious food :) I even cheated on my diet!

Setting up the posters....thank you Joy Saneo for all your logistical and moral support!

Setting out the food.... Home made Emirati specialties is always a treat :)

Ready for our visitors :) Welcome!

Explaining the themes, photos and what they represent
about the development of Abu Dhabi's Strategic Plan

One of the main themes of AD 2030 is connectivity - that is building infrastructure to connect Abu Dhabi to the world - these young men chose the airport and explained how it has, does and will work towards achieving the strategic plans of the city

Economic diversification and development is at the heart of the plan.... And this group choose images that represent that and also chose the mosque to demonstrate that heritage and culture are the over reaching guides to realizing the plan.

Economic diversification through the development of the tourism industry will play an important role is moving away from dependence on the oil industry, as well as providing citizens and residents wonderful things to do in our leisure time.

Education is the key to developing a knowledge economy - and in Abu Dhabi that includes partnerships with foreign universities such as NYU and the Sorbonne as well as investments in our "home" Zayed University

A poster on the four pillars of estidama or sustainability... Culture, society, environment and economy. 

It was a great project and the posters and creativity were worth the sometimes stressful moments of will it be done in time? Of course I know I never have to worry. Please read up on each group's guest post, you will be interested to learn their view points on the future... I know I always am.

Top 5 (and least loved) blog posts after two years and 100 posts

Wow, two years after I started this blog and I am still at it... 100 posts in all, over 25,500 viewers (not all my Mom and Dad surely), many adventures and countless memories. As people like lists I decided to write another list... the top five blog posts of "all time" and a mention for the least loved....

The list includes both research results and "action learning adventures" - although the action took place in the classroom, on a camel farm and in Japan!

Number 5 with 770 views: Advice to Emirati entrepreneurs at each stage of the entrepreneurship process

The advice given is broken up into the four "basic" stages of the entrepreneurship process as illustrated by this fabulous graphic.

Entrepreneurship process in stages

The advice was developed after several years of research (which resulted in the UAE 2011 GEM Report and the first book on Emirati entrepreneurship) and seems to get a reader or two every week, even over year after it was first posted.

Number 4 with 859 views: Camel racing farm visit - another adventure in learning strategy from traditional industries

Given my overarching theme of learning about what strategy is "now" in the UAE by looking to the past and Emirati heritage, we visted two different camel farms in Sharjah, UAE to learn about camel racing and also to think about the strategy of camel racing...
There is a video here about the robot jockey (an Emirati invention) here:

Camel racing is a fascinating sport, with different strategies and tactics used to train, feed and heal camels - all depending on the age of the camel, sex and length of the race. They are also beautiful animals :)

We are interrupting a 5* dinner with imported fresh grass!

Number 3 with 1598 views: ZU Men's Business Association trip to Japan - Emirati planning in action (Part 1)

During the 2012 Spring break the Men's Business Association at Zayed University in Abu Dhabi went on a study abroad trip to Japan. Ten of the founding members of the Association, myself (the supervisor of the Club) and David (awesome instructor in College of Social Sciences and only Westerner I know who speaks local Arabic!) went on a ten day adventure to Tokyo - this is what we did, but more important how it all came together through the amazing support of so many people at ADNOC Distribution (forever grateful), Mr. Hasan (the most Emirati, Japanese person I have ever met), the UAE Embassy in Japan (will never be able to thank you enough) and ZU (many individuals put a rush on things that are not normally rushed).

This is just part 1 of 3 outlining our adventures, but needless to say we had a great time, visited many interesting sites, met wonderful people and learned to get around a country whose infrastructure is very different than our own - and are still in contact with our student translators who volunteered their time to be our guides. We have even had a visit here from one of them :) 

The group with the UAE Ambassador to Japan

Number 2 with 1755 views: Entrepreneurship as Process

I can only assume that describing entrepreneurship as a process is a term paper question... because this post is viewed in "clusters". It is a simple description of the four phases of the process... but I guess simple is a good thing when it comes to usability!

There are four basic phases of the process :

1.      Recognizing opportunities

2.      Assembling resources

3.      Launch of venture

4.      Harvesting and succeeding

Number 1 with 1908 views: Let them eat cake: Learning strategy through celebration

Manchester City won the Barclays Premier League football (soccer for the North American readers) for the first time in 44 years two years ago. Now, you might not know, but Man City is Abu Dhabi's team - Abu Dhabi United Group for Development and Investment owned and run by Sheikh Mansour bin Zayed Al Nahyan bought the Club in 2009 - and just three short years later we won (yes - I am a fan too).

I learned to use all things football to teach different elements of strategic management early when I began teaching the boys... My plans to watch a video turned into a celebration with cake and pop and a video of the winning goal. And I still use this to teach... and yes, light bulb moments happen each time!

Totally yummy cake!

Now, for the least loved - in fact it was my first post welcoming people to my new blog... lets just say visits are barely into the double digits... but that's OK :)

I will continue with my blog... it will change and adapt as next semester I will not be teaching Strategy, but will be teaching Innovation Management to the girls... our action learning adventures will surely be held mainly on campus, but that just requires a bit of creativity and planning - something Emirati women excel at!